Delinquent Disconnection and Reconnection Change

The Electric Utility will begin to utilize the new remote disconnect and reconnect capability on April 21, 2025.

Customers will still receive mailed delinquency notices; however, the City of Loveland will no longer manually distribute door hangers for electric disconnect notifications. Eliminating the manual door hanger process is one of the ways we are reducing service reconnect fees.

Friendly Reminder - Late Payment
If your bill is not paid 25 days after the billing date, you will receive a Friendly Reminder - Late Payment Notice. To avoid having your services shut off, pay your bill by the date and time indicated. To avoid a late payment fee, pay your utility bill by the date and time indicated on the notice. A late payment fee damages your credit with the City. To reestablish good credit, you must have 12 consecutive months without a late payment.

Payment Extensions
If you cannot make your utility payment, contact the Utility Billing Office at least one business day prior to the scheduled shut-off date to determine if you are eligible for an extension.

Final Notices
Final notices are mailed about 37 days after the billing date for the current charges. Utilities will be shut off no sooner than eight days later. Payments need to be received by the date and time shown on the final notice. Do not mail the payment because it may not reach us before your services are shut off.

Discontinuation of Service
If you cannot pay your bill, call Utility Billing at 970.962.2111 prior to discontinuance of service; you may be eligible for an extension.

Utility service will be shut off if you do not pay your bill. Overdue charges must be paid to restore service. A fee will be added to your utility account for each meter turned on.