What is Text-to-911?

Text-to-911 refers to the ability to send text messages to local 911 call centers during an emergency. All dispatch centers in Larimer County are equipped to receive and handle text-to-911 calls.

When should Text-to-911 be used?

Call if you can, text if you must. You should only text 911 if it is the only option and if making a voice call to 911 isn't possible. This service is very useful to those who are hard of hearing, deaf, or speech-impaired. Other examples of when text-to-911 should be used include:

• the caller is facing a threatening situation and a voice call could increase the threat
• the caller suffered an injury or medical condition and cannot speak
• the caller is in a remote location, preventing voice calls from connecting, but a text message can still be sent
• phone lines or cell towers are overwhelmed, preventing voice calls connecting, but a text message can still be sent

How do I use Text-to-911?

• Enter the numbers "911" in the "To" field (do not enter dashes like 9-1-1)
• Type a brief message with the location of emergency and type of help needed
• Send the text message
• Be prepared to answer questions and follow instructions from the dispatcher
• Use simple words in your messages; do not use abbreviations
• Keep messages brief and concise
• Once you have initiated a text-to-911 conversation, do not delete the message or turn off your phone until the dispatcher gives permission. Call centers can only receive and reply to text-to-911 messages after a caller has texted first; a dispatcher cannot initiate a new conversation.

Will the Call Center automatically know my location when I text?

When you make a voice call to 911, the dispatcher will typically receive your phone number and your approximate location automatically, this is called "Enhanced 911". This information is not provided to the dispatcher in the Text-to-911 system. It is important that you provide an accurate address or location as quickly as possible.

When should I dial 911?

911 is for emergencies only. An emergency is a crime in-progress and/or a life-threatening situation requiring the police, fire department or ambulance. If you are unsure if your situation is an emergency, you should dial 911. The dispatcher can determine if you need emergency assistance or direct you to a non-emergency number.

What if I dial 911 by mistake?

Do not hang up. Tell the 911 dispatcher that you called by mistake. The dispatcher will verify your address and telephone number. If you hang up and a dispatcher is unable to reach you, an unnecessary emergency response may be sent to check your welfare. You can help avoid accidental 911 calls by locking your cell phone before putting it in your pocket or purse.

How does the 911 Dispatcher know my address?

Emergency Communications Centers are equipped with Automatic Number and Location identification screens, to identify calls generated from traditional landlines. Most cell phones relay latitude/longitude coordinates to assist a dispatcher to determine the location of the caller. The dispatcher will still ask you to provide your address to verify the information provided by the computer systems. The location of an emergency, whether it is a street address, cross streets, landmark, or a mile marker on the highway, is critically important information used to get first responders to you quickly.

Why does the dispatcher ask me all those questions?

The series of questions they ask are used to determine the severity of the situation and assist you the best way possible. Answering the dispatcher's questions does not delay the arrival of first responders.

Don't let kids play with old cell phones.

The law mandates that even old, deactivated cell phones with no service plans must still be able to call 911. An old cell phone may seem to be the perfect free toy, but giving it to an inquisitive child can lead to problems. If you want to turn that old phone into a plaything, please remove the battery first.

Are you ready for an emergency? Having a well-thought out personal and family preparedness plan is a crucial step to ensure the safety and well-being of you and your family. Larimer County has published an Emergency Management Guide to help you be aware of the risks that exist in our local area, as well as recommendations and resources to assist you.